Illustration by Alex Castro / The Verge
Verizon is launching a new tool to help customers troubleshoot issues remotely, the company announced on Monday. The tool should allow Verizon to support customers without requiring a field technician to step inside their home. Verizon told The Verge it was piloting a “virtual assistant tech tool” last week, and now it’s sharing more information about it.
“This new tool gives us the ability to provide the excellent service our customers deserve while keeping them and our technicians safe in these unprecedented times,” said Kyle Malady, Verizon’s chief technology officer, in a statement.
The tool is intended to be used for service calls that need to be completed in your home, such as...
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