Illustration by Alex Castro / The Verge
It’s been clear for weeks that Amazon faces an unprecedented challenge in coping with the fallout from COVID-19. With tens of millions of Americans now dependent on online delivery for their food, medicine, and other essential items, the nation’s No. 1 e-commerce company is buckling under increased demand. And as fulfillment center employees are diagnosed with the virus across the country, Amazon’s already-restive workforce has escalated its efforts to win better pay and safer working conditions. Among other things, employees at affected locations have simply walked off the job.
You’ve likely felt the affects of the crisis on Amazon if you attempted to order anything from the company in March. Once lightning-fast delivery times stretched...
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